Reply vs Guest Suite
Guest Suite takes reviews from the start: satisfaction surveys sent to customers, distribution of the resulting reviews to Google and many other platforms, local presence management, and optionally reply writing by their own team. Pricing is quoted, decreasing by number of locations.
Reply takes the subject from the end: the reviews are already there and need answering. At 14 € a month, Google only, with approval through a messaging app.
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The comparison, line by line
| Criterion | Reply | Guest Suite |
|---|---|---|
| Half of the subject covered | Answering existing reviews | Getting reviews and distributing them |
| Satisfaction surveys | No | Yes, core function |
| Platforms | Google only | Google and many others |
| Who writes the replies | Automatic, in your tone | You, or their writers |
| Price | 14 € a month, published | On quote, decreasing per location |
| Approval channel | Telegram, WhatsApp at launch | Platform |
Guest Suite publishes no public rate card; quoted, decreasing pricing is what its site describes.
Which to choose, without hedging
Look at your profile and ask one question: is the problem the number of reviews, or the number of replies? If you have forty reviews and twenty five unanswered, Reply handles your problem. If you have eight and they are two years old, it is Guest Suite.
Both problems often exist at once, and then the order matters: start with collection, because a stream of recent reviews is worth more than catching up on replies to old ones.
Delegating the writing, or automating it in your tone
Guest Suite offers to hand replies to writers. That is a real service, and it raises a question of tone: a professional writes well, but does not write like you, and does not know the customer in question.
Reply works out how you write from your past published replies, then puts the draft in front of you for everything below four stars. The final text stays under your control, without going through a third party.
Where Reply is better
- A published price, with no quote and no negotiation.
- Writing in your tone rather than by a third party.
- Approval in a conversation, in seconds.
- Routing by rating, with negatives protected by default.
Where Guest Suite is better
- Collecting reviews through customisable satisfaction surveys.
- Covering many platforms alongside Google.
- Handing the writing to a human team.
- Managing the local presence of a network.
How to decide on evidence
The count of unanswered reviews over the last six months is the only figure that separates the two. It is visible on your profile, free, right now.
Reply’s trial works on those reviews rather than a sample: you watch the catch up happen before paying.
Reply never solicits a customer, by email or SMS. If your need is to get reviews, this is the wrong product and we say so here rather than afterwards.
Common questions
Can I use both?
Yes, and it is the most coherent combination: collection on one side, replies on the other. Check that only one of the two publishes Google replies.
Does Reply read my TripAdvisor or Booking reviews?
No. Google only.
Is there a quote to request with Reply?
No. The price is published, signup is online, and the trial lasts seven days.