Google review management for a hair salon
A hair salon lives on its local reputation. Reply reads your Google reviews daily, writes an answer that picks up what the customer actually mentioned (the stylist named, a colour that worked, the waiting time), and leaves every decision below four stars to you.
Why it’s different for a hair salon
We read your reviews daily
Reply connects to your Google listing and collects new reviews once a day, at an hour you choose.
We write in your voice
No templates. Reply learns how you write from your past replies, and picks up what the customer actually mentioned: the dish, the server, the moment.
You keep control where it counts
Four and five star reviews go out on their own. Mixed and negative ones land on your Telegram: approve, rewrite, or skip.
We publish the way a person would
Replies go out on a varying delay, never in the middle of the night. Nobody will see twenty replies posted in the same second.
Every rating, its own treatment
- 4 and 5 stars — Answered automatically
- A personal thank-you that picks up what the customer liked, published after a natural delay. Nothing for you to do.
- 3 stars — You approve
- Reply drafts an answer that acknowledges the problem and gives a reason to come back. It lands on Telegram: one button to publish, one to rewrite.
- 1 and 2 stars — Nothing without you
- Never published automatically. You get the review and a suggested reply. Send it, rewrite it, or let it go.
Common questions
Will my customers see that it’s automated?
That is exactly what Reply avoids. Replies pick up the real content of each review, vary from one to the next, follow your own way of writing, and go out on an irregular delay. Nothing like the same formula pasted twenty times.
Do I lose control over what gets published?
No. Negative reviews never go out without your explicit approval, and you can rewrite any reply. You can also turn off automatic answers on positive reviews.
Is there anything to install?
No. You connect your Google listing from the browser and link Telegram with a code. That’s it.
What happens if I stop?
Cancel in one click. Replies already published stay on Google: they are yours.
Try it on your own reviews
Connect your listing, let Reply analyse your history, and judge it on what it proposes.
Try Reply